I heard back from Sandi and this is what she has to say.
"Did you do it this week? We are adding servers and adding an additional datacenter, so right now so files/databases are being moved and altered. Non-essential databases are being changed for new server configuration. We started the move/changes Monday and they official change over will occur Sunday. We consider the marketing databases as "non-essential" so keywords and descriptions, etc would be off. Now if you did this before then, we need to check and see why the keywords are not showing up.
IFYI, the SellersLoft will be down for a few days beginning Sunday as we update and add some features.
Sorry for the delay, we grew faster than we expected, add we customize each store it is not like other sites where it cane be all automated, we are closing into the 1000 store mark, plus about 1 million items (unique items, not counting multiples of one item). I've been afraid to hire moe employees because of the economy, and I didn't want to hir people, then lay them off, but if things do not slow down on new stores, I will have to.
Many thanks, Sandi"